Your business will only ever be as good as your employees, and most importantly, your frontline – the salespeople. Get them to watch videos, read books and attend seminars. Don’t be afraid to pay for all of this – it’s an investment in your business.
If you don’t have the ability to train your team yourself, consider paying someone to come and do it for you. Your team needs to be able to handle any objections that customers throw up. By using sales scripts and other techniques such as the correct body language, they’ll be able to consistently improve their results.
If you’re employing new sales people, you need to have a training program in place for them when they start. This should be a standard system that everyone follows. Ideally your new team members should read your mission statement, and familiarise themselves with your products and procedures before they get put in front of any clients. Have a more senior sales person show them the ropes initially and then monitor their progress from that point on.
It’s up to you to ensure that everyone is all aboard…
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